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The way we work has evolved slowly over time, but in recent years, we've come to understand the way we work we'll never be the same. Striking the right balance of workplace efficiency and employee experience is something all businesses aspire to achieve, and now more than ever, we're leveraging data and advanced technologies to help us get there. Jason Pappas, director of IT innovation and emerging technologies at Eaton, talks about functional productivity and how companies can use technology to help them realize their business goals. 

Key takeaways:·        

  • Functional productivity can be defined as fundamentally reimagining and transforming work processes that support corporate and business functions to create better work experiences.
  • As the workplace continues to evolve, functional productivity is important in building better, more digitalized experience for employees that allows them to minimize or eliminate administrative work and enables them to make data-driven decisions for improved outcomes.
  • Functional productivity allows employees to be more effective in their jobs and gives them the opportunity to grow their skills as they shift focus to new demands and new opportunities.
  • At Eaton, we approach functional productivity in three different ways: process optimization, intelligent end-to-end automation and digital tool adoption.
  • At the start of a functional productivity journey, it’s important to consider -- What are we trying to achieve? Where are the roadblocks to achieving those goals? Or, where do they want to accelerate? Following this assessment, use techniques like design thinking or analytics to arrive at a solution.
  • Maturing beyond basic data availability and leveraging tools like artificial intelligence (AI) helps organizations drive more intelligent automation and provide actionable data-driven insights to employees so they can do their jobs better.
  • Eaton leverages AI technology through robotic process automation, or RPA. RPA automates manual processes with bot workers so human employee counterparts can work with them in tandem.
  • In the digital workplace, the use of augmented reality (AR) for remote collaboration can help drive productivity by eliminating the need for travel.
  • With continued advances in AI and other digital technologies, the proliferation of data, and changing demands on our workforce, we’ll continue to see a dynamic transformation in the way we work. 

Functional productivity is one of four pillars that makes up Eaton's comprehensive digital strategy. Learn more at Eaton.com/DigitalInnovation

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Jason Pappas

Jason Pappas is Director, IT Innovation and Emerging technologies. In this role, he is responsible for driving the discovery, incubation, and adoption of emerging technologies at Eaton supporting Eaton’s digital transformation. This work is focused on delivering functional productivity, growth, and margin increases for Eaton

Before rejoining the IT organization, Jason was Director, Digital Business leading Eaton’s digital customer experience program. Prior to that, Jason held several positions of increasing responsibility within the IT org primarily focused on front end and customer facing processes and systems..

He holds a Bachelor of Science in Computer Science from Duquesne University and a Masters of Business Administration from Michigan State University. 

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Companies should care about functional productivity because their employees care about it. And like it or not, the workplace and the workforce continue to change every day. Some of the benefits we see focus around the employee experience and really changing the way employees do their work. 

Jason Pappas, director, IT innovation and emerging technologies

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