Services

Startup, warranty and support overview

Our UPS and battery systems are backed by a standard factory warranty, so you know you’re getting the performance and reliability you need. The chart below details the startup and warranty coverage for your UPS, battery and power distribution equipment.

Eaton UPS and power distribution models with service plan options

Click the links below and read this brochure for more warranty and service information per UPS.

Eaton 9SX UPS	Eaton 9315 UPS
Eaton 9155 UPS	Eaton 9355 UPS
Eaton 9PX UPS	Eaton 9390 UPS
Eaton 9PXM UPS	Eaton 9390IT UPS
Eaton BladeUPS UPS	Eaton 93E UPS
Eaton FERRUPS (up to 3.1 kVA) and (4.3- 18 kVA)	Eaton 93PM UPS
Eaton Ferrups FX (up to 3.1 kVA)	Eaton PDU
Power Xpert 9395 UPS family	Eaton RPP
	Eaton STS
^{Warranty and bundled first-year service combines the Eaton UPS limited warranty and applicable Eaton Service Protection Plan (varies by model). See the specific warranty and service plan documentation for exclusions and limitations. Most Eaton warranties are 18 months from ship date or 1 year from startup (or purchase) date, whichever comes first (refer to the specific factory warranty).}

Do you understand your Eaton UPS warranty?

Use this guide to help you determine your UPS warranty quickly.

3-year warranty is available for select 3, 5, and 9 series UPS units

Learn more about what the warranty includes

Ready to startup your UPS?

Get started now with the startup checklist

“Their service and their relationship with their customers is their biggest value, absolutely, compared to the competitors that I've dealt with... the service organization of Eaton is one of their strongest points.”

Ray Parpart, Director of Data Center Strategy & Operations at University of Chicago

Eaton’s offers a full suite of UPS and battery services

Check out all of Eaton's services

Questions about the services offered?

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Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.