Services

Eaton's team of engineers and deployment personnel provide training, troubleshooting and ongoing product support for grid automation, demand management and AMI products. Utilities rely on Eaton’s utility professional services team for system optimization, integration setup, and project and account management.

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Overview Services Resources

Reduce project risk

Improve productivity and enhance expertise through comprehensive training programs

Optimize system performance

Leverage Eaton’s expertise to fine-tune existing systems

Accelerate ROI

Deliver on project outcomes faster with system improvements

Core features

Project management for deployments of RF AMI, demand management and distribution automation products
Hosted system services including RF AMI, demand management, sensors
Training services to support RF AMI, demand management, substation automation, distribution automation, CYME software
Setup, configuration and optimization of RF AMI, demand management, substation automation and distribution automation systems
Initial system design and planning recommendations for demand response and substation automation
Data-driven services for demand management including load forecasting and seasonal impact reporting
Definition, setup and testing integration services RF AMI, substation automation and distribution automation

Develop your team with in-depth technical training

Eaton’s Utility Training Services offers a wide selection of technical training designed for end users, engineers, and other utility professionals. We offer both in-person and virtual trainings designed specifically to build the knowledge and capabilities of your employees. Courses are led by Eaton product experts and cover a wide range of topics from product basics to advanced features, system maintenance, and recommended best practices. Eaton’s training courses are PDH and CEU eligible.

Please refer to the resource tab for information on available courses and training.

Expanding on the capabilities of your internal team

Whether you need to specialized expertise for a short-term project or ongoing support to supplement your internal team, look to Eaton's utility services team for the industry experience and technical expertise to help you keep your system running smoothly.

Gain new insights with distribution network verification analytics

Leverage existing AMI data to develop accurate digital models to improve both outage management and capacity planning processes while reducing expensive truck rolls.

Specifications

Utility professional services

Specialized product services for substation automation, distribution automation and demand management

Product-specific consulting services for:
- Demand management
- Substation monitoring platform (SMP)
- IED management suite (IMS)
- Visual T&D
- Integrated Volt-Var Control (IVVC)
- Grid Advisor Sensors/Yukon Grid Server
- CBC-8000 capacitor bank control
- RFN-1200
Hardware and software configuration
Design of new systems and architecture

Technical support services for Smart Grid (AMI and demand management), substation automation, distribution automation, IT (hosting)

Front-line technical support for products including AMI and RF DR systems, Yukon software platform, SMP, VT&D, IMS, CBCs and GridAdvisor sensors

IT Management of hosted customer systems

Eaton hosting services for EAS software products
Yukon server migrations
After-hours support is available

Smart Grid project services for AMI and demand management, RF networks, Yukon Smart Grid

Project management of customer’s full deployment life cycle of new RF AMI/DR system purchases – end-to-end including scheduling, shipment, and planning installation;
Technical troubleshooting and support during business hours for project customers
Account management
Troubleshooting and optimization
Integration implementation and support
Software and hardware expertise

Technical support services for CYME power engineering software

Front-line technical support and licensing help for:
- CYME power engineering software for transmission, distribution and industrial power systems modeling and analysis
- CYMCAP power cable ampacity rating software
- CYMTCC protective device analysis software
- CYMGRD substation grounding software
- Escalation to Engineering or Custom Projects

Training

Onsite, virtual and classroom training options for all supported products

Download Links

Need product support?

Support from Eaton

Contact us

P: 800-815-2258

E: EAS-Support@Eaton.com

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.

Utility professional services

Core features

Develop your team with in-depth technical training

Expanding on the capabilities of your internal team

Gain new insights with distribution network verification analytics

Utility professional services

Need product support?

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